Leads financial services dispute resolution group. Experience includes handling consumer finance, professional negligence and banking litigation, investment mis-selling claims (including Financial Ombudsman Service issues) and conduct related regulatory investigations. Advises on complaint handling, root cause analysis and past business reviews. Handles strategy for media-driven multiple claims by claims management companies and solicitors related to financial products.
UK Finance (member of the retail complaint handling committee), Building Societies Association, Finance & Leasing Association
Qualified Eversheds Sutherland 1996; associate 2001; awarded Higher Court Rights 2002; partner 2004.