Genuine client feedback is difficult to access, yet essential for understanding retention and growth. Chambers operates the largest client-listening program of its kind, aggregating more than 29 million data points per year through more than 350,000 interviews and surveys of legal buyers. Practice Analytics leverages that program to provide unfiltered insights directly from your clients, delivering an understanding of how they perceive your practice areas, lawyers and service attributes.
Practice Analytics
Benchmark performance with real client feedback
Chambers Practice Analytics transforms over 29 million annual client data points into market intelligence, helping legal leaders benchmark performance across departments, practice areas, individuals and service attributes through real client feedback.
Leverage the world's largest client-listening program
Analyse performance by department, practice or individual
Analyse performance with whichever focus makes sense for your business: practice areas, the partners within those areas, or your own custom departments.
Understand your market positioning
See exactly how your firm compares to market benchmarks built from real client feedback, including where the gaps and opportunities for improvement are.
Create custom departments
We let you analyse data in the way that makes the most sense for your business. By grouping practice areas into custom departments, you can assess performance through a lens that’s meaningful to your practice leaders.
Access a whole world of data
Practice Analytics brings together data from across Chambers’ global research operations. This allows you to analyse performance at any level of detail – from individual lawyers and regional or national groups, to firmwide and global practices.
Dive into detailed analysis
Access quantifiable client appraisal data, which captures how legal buyers rate their counsel across key service attributes. Alongside this, we use advanced language processing models to analyse qualitative feedback. This adds depth to the data and helps reveal the trends emerging from client commentary.