Genuine client feedback is difficult to access, yet essential for understanding retention and growth. Chambers operates the largest client-listening program of its kind, aggregating more than 2.2 million data points per year through more than 350,000 interviews and surveys of legal buyers. Practice Analytics leverages that program to provide unfiltered insights directly from your clients, delivering an understanding of how they perceive your practice areas, lawyers and service attributes.
Practice Analytics
Decision intelligence for legal leaders
Chambers Practice Analytics turns our independent, rigorous research into trusted, market-wide intelligence for law firms, empowering legal leaders to benchmark performance across departments, practice areas, individuals and service attributes.
Leverage the world's largest client-listening program
Analyse firm, practice and individual performance
The legal market is rapidly evolving and firms are seeking to double down on their core strengths, whether through scale or specialisation. Making the right strategic decisions requires access to the right data and intelligence. We empower you to analyse performance with whichever focus you choose: practice areas, the partners within those areas, or your own custom-created departments.
Understand market positioning
Understanding your firm’s market position is critical for making informed strategic decisions. Chambers Practice Analytics shows how your firm compares to market benchmarks, identifying relative strengths, gaps and opportunities for improvement.
Create custom departments
We let you analyse data in the way that makes the most sense for your business. By grouping practice areas into custom departments, you can assess performance through a lens that’s meaningful to your practice leaders.
Access a whole world of data
Practice Analytics brings together data from across Chambers’ global research operations. This allows you to analyse performance at any level of detail – from individual lawyers and regional or national groups, to firmwide and global practices.
Dive into detailed analysis
Access quantifiable client appraisal data, which captures how legal buyers rate their counsel across key service attributes. Alongside this, we use advanced language processing models to analyse qualitative feedback. This adds depth to the data and helps reveal the trends emerging from client commentary.