Shana Simmons is Chief Legal Officer at Zendesk, where she leads the global legal function and advises on corporate governance and the strategic issues surrounding the customer-service technology business. She joined the company in 2024 after serving as Chief Legal Officer at Everlaw and previously leading go-to-market legal at Google Cloud, giving her substantial experience supporting technology businesses operating in fast-changing and highly regulated markets. Simmons brings that background to a role increasingly shaped by AI, privacy and responsible product development, placing the legal function close to how Zendesk develops and scales its technology.