Department profile
Consumer Finance
UK Guide 2026 : UK-wide
Rankings
Ranked Individuals
Ranked Individuals
About
Provided by Shoosmiths LLP
Our Consumer Finance Litigation & Recoveries Team operates in all jurisdictions within the UK providing a comprehensive recoveries and litigation service for the recovery of secured and unsecured consumer lending products, including consumer credit products, residential and buy-to-let mortgages, and mortgage shortfall.
Our clients include clearing banks, other retail banks, building societies, other consumer finance lenders and debt purchasers.
Shoosmiths is authorised by the FCA for, amongst other things, debt collection, debt administration, and mortgage administration. Alongside our authorisation by the SRA, our FCA authorisation ensures that, like our clients, we focus on conduct risk and the customer journey ensuring that each individual customer is treated fairly.
We deploy specialist teams for both unsecured and secured consumer debt including mortgage shortfall and locally qualified solicitors in each jurisdiction with detailed knowledge and experience of their local markets.
We provide pre-litigation engagement services (for both secured and unsecured debt) with the aim of avoiding litigation wherever possible and identifying appropriate and sustainable solutions for each customer to repay their debt.
Clients (5)
- UK Finance
- CMA 9 bank (name not disclosable)
- Virgin Media O2
- Mercedes-Benz Financial Services UK Limited
- RCI Financial Services Limited
Chambers Review
Provided by Chambers
Work Highlights
Provided by Chambers
Shoosmiths advised CMA9 on a review of its UK product documentation.
Strengths
Provided by Chambers
Shoosmiths continually offer pragmatic, risk-based guidance and are highly competent in supporting routine and complex regulatory issues. The firm is also excellent at mobilising quick responses.
Consumer Finance respondentUKShoosmiths are very strong in terms of giving clear and solid advice despite regulatory ambiguity. Each member of the team brings a wealth of experience.
Consumer Finance respondentUKThe team embeds itself into the business they are working with – not just advising from the sidelines, but working alongside teams to understand the commercial, regulatory and operational realities.
Consumer Finance respondentUK
Notable Practitioners
Provided by Chambers
Band 3 
Band 3 Suzanne M. Taylor
Suzanne Taylor is highly regarded for her significant consumer finance expertise. She regularly assists with FCA compliance and has particular strength in advising motor finance and equipment finance providers.
Suzanne brings a combination of intelligence, approachability and insight. She consistently goes the extra mile to deliver high-quality work while building strong, collaborative relationships.
Consumer Finance respondentUKSuzanne thinks outside of the box, considers both legal and compliance points, and has fantastic client relationship skills.
Consumer Finance respondentUKShe is an exceptional colleague who always delivers above and beyond in an authentic and client-centric manner.
Consumer Finance respondentUK
Band 3 
Band 3 Thomas Morrison
Thomas Morrison is a legal director who regularly advises clients on various consumer finance issues, including Consumer Duty implementation and payments.
Ranked Individuals at Shoosmiths LLP (2)
UK-wide
Suzanne M. Taylor
Consumer Finance
View profile Thomas Morrison
Consumer Finance
View profile
Members
Provided by Shoosmiths LLP
Thomas Morrison
View profile of Thomas Morrison
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