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Nalba Advisors

Madrid Office

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This content is provided by Nalba Advisors.

Chairman/CEO: Luis Peiró
Number of Partners: 3
Number of Consultants: 25
Languages: English, French, Spanish.

Overview: Nalba Advisors is a business consulting boutique with a strong focus on the financial sector, especially in Payments, Retail Banking and Fintech. Our differential value proposition consists in providing services based on top quality and professionalism with a high level of specialization and efficiency. Nalba is led by professionals with extensive experience in top-level consulting firms (KPMG, PwC, Deloitte, Arthur D. Little, etc.) who share a common culture of excellence and client satisfaction.

Nalba has a client portfolio composed of first-class financial institutions, fintechs, retailers, travel specialists and payment services providers.

Practice Areas: Nalba is a highly experienced and specialized company that offers a diverse range of management consulting services, from strategic thinking to operational issues.

Strategy: The firm supports from growing fintechs to toplevel financial institutions in the design and execution of their medium and long-term strategies:
■ Strategic plans
■ Strategic response to regulation (e.g. PSD2)
■ Growth/ internationalisation/ market entries/ expansion to new verticals
■ Commercial due diligence
■ Market benchmarks

Commercial Management: The firm regularly works with clients to help increase the reach and profitability of their services:
■ Commercial strategy (cross-selling, up-selling, loyalty, etc)
■ Design of targeted commercial actions
■ Coordination and optimisation of commercial campaigns
■ Pricing strategies

Innovation & Digitalization: The firm actively participates and advises in the digital transformation initiatives of clients:
■ Innovation and digitalisation strategies
■ Launch of digital solutions
■ Outlook and trends in payments, retail banking and fintech

Customer Experience: With the proliferation of new competitors and technologies, customer experience becomes a critical element to gain market share. In this context, the firm supports its clients in:
■ Customer experience design/improvement
■ UX benchmarks
■ Mystery shopping

Operational Improvements: The firm also helps its clients analyse and optimise their operational processes, with the aim of optimising costs and improving different operational ratios:
■ Payment processes optimisation (authorisations, fraud, chargebacks, etc)
■ Other processes optimisation
■ Cost of accepting payments optimisation
■ Scorecards and business

Intelligence Project Management: The firm facilitates the development and successful implementation of strategic and operational plans by applying its industry knowledge together with proven methodologies and strong understanding of its customer’s needs:
■ Project management office (PMOs), coordinating both internal and external parties
■ C-level support

Analytics: Data analysis is key in decision-making, especially in projects related to product launches, commercial campaigns and portfolio optimisation. The firm's services include:
■ Customer segmentation
■ Predictive models

■ Retail Payments (Cards Issuing / Acquiring, In-store & Ecomm. Payments acceptance, P2P, Mobile Payments, Alternative Payments)
■ B2B Payments & Treasury
■ Travel Industry payments (B2C and B2B)
■ Retail Banking
■ Digital & Mobile Banking
■ Fintech
■ PSD2 / Open Banking

Recent Highlights & Awards: Nalba has been recognised by Chambers as Band 1 in its Consulting Services for FinTech in 2020 and 2021. Luis Peiró has been a lecturer in the 'Fintech and innovation in financial services' executive program from Instituto de Empresa (Madrid) and has acted as speaker or moderator in PSD2 / Open Banking events, including Mastercard Innovation Forum Spain and Innopayments.

Contact: Luis Peiró Managing Partner
Email: [email protected]&nbsp
Tel: +34 666 511 377

Contact: Jaime Pérez Guitián Partner
Email: [email protected]
Tel: +34 610 548 292

Contact: Luis De Miguel Partner
Email: [email protected]
Tel: +34 686 476 009