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Website Redesign FAQs

We're redesigning the Chambers website between now and October to make it faster, simpler and more powerful.
This page answers common questions about what’s changing and what to expect.

Website Redesign FAQs

Please note My Account is the same and has not changed.

Mixed brand experience

About trust & legitimacy

About what's changing

About navigation & functionality

About URLs & bookmarks

Website Redesign FAQs

Please note My Account is the same and has not changed.

Mixed brand experience

Why does the website look different on some pages compared to others?

Am I still on the right website? I ended up on a page that looks different.

Has the company rebranded? Which brand is correct?

Why do some pages have a different logo/theme to others?

About trust & legitimacy

Is this website secure? The inconsistent design is making me unsure if I'm in the right place.

I’m in My Account and the pages looks different to the website — has my account been compromised?

Are both the old and new branded pages officially part of the same company?

About what's changing

What is changing on the website and when?

Will my login details, saved preferences, and account data still work across the different areas of the site?

Will the full website be updated, and if so, when can I expect that?

Are the products/services the same regardless of which part of the site I'm on?

About navigation & functionality

I can't find something I used to access easily — has it moved

Why does clicking through to certain pages feel like I'm going to a different website?

Why does the navigation menu look different on some pages compared to others?

About URLs & bookmarks

Will my existing bookmarks or shared links still work after the new site launches?