Overview How quickly after uploading referees should I expect to see their names appear in the Referee Management Tool? When and how often does the Referee Management Tool update? What does the Research Status in the Referee Management Tool mean? Are Research Start & End Dates indicated on the the Referee Management Tool subject to change? What happens in the Referee Management Tool after the Research End Date? Why are some of my sections in the Historic Tab of the Referee Management Tool? How accurate / recent are the Contact Statuses I see in the Referee Management Tool? What does Pending Status on the Referee Management Tool mean? What does In Progress status on the Referee Management Tool mean? What does Contacted Status on Referee Management Tool mean? How do the Action Required statuses work in the Referee Management Tool? What does Action Required: Unsubscribed in the Referee Management Tool mean? What does Action Required: Invalid Email in the Referee Management Tool mean? What does Action Required: No Reply in the Referee Management Tool mean? Where can I find the recommended action column in the Referee Management Tool? What does the Referee Contact Rate on the Referee Management Tool tell me? Can I replace or substitute referees if I want to do so? In the Referee Management Tool research on my section appears to have started and some referees are In Progress, but some still show as Pending – why is this and should I be concerned? When during research should I check again referees that are In Progress in the Referee Management Tool? What is the 3-month rule and how is it displayed in the Referee Management Tool? Can I download the Referee Management Tool data? In the Referee Management Tool my referee is on Action Required: No Reply but they are saying they didn’t receive your email In the Referee Management Tool my referee was on Action Required: Unsubscribed, they agreed to be contacted again and their status is now Action Required: No Response. Why?
In the Referee Management Tool my referee is on Action Required: No Reply but they are saying they didn’t receive your email
If you believe any of your referees are not receiving the emails from our research team, our recommendation in these situations is always to share the email address of the researcher responsible for the section with the referee, and ask the referee to contact them directly. You can find the contact details of the researcher responsible via our Research Schedule. Here you can click on any area of our research which is currently set to ‘Researching’ and see the email address and telephone number of the person responsible. The reason we suggest the referee contact the researcher directly is that in some cases where we have sent multiple emails to the same person who apparently hasn’t received them, it is perhaps unlikely that sending another email will elicit a response. It may be the case that the email isn’t getting through for technical reasons such as spam filters.
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